Overview
A custom sending domain allows AppicalNow users to send system emails from their own domain, rather than the default [email protected]. This feature is designed to increase the deliverability of emails, reduce the risk of them being marked as spam, and strengthen brand recognition by using a personalised domain. With a custom sending domain, users can also reply directly to emails sent by your onboarding team, rather than the Appical support team.
Example
For instance, if your company domain is "company.com", you could set up a custom sending email address like "[email protected]" or "[email protected]" instead of the default "[email protected]." This change not only enhances email deliverability but also allows users to directly reach your team with questions or concerns.
📌 Important:
Setting up a custom sending domain is part of our Enterprise package.
→ If you want to have access to this feature, please contact your point of contact (Customer Success Manager) or Appical Support.
Steps to Set Up a Custom Sending Domain
→ Provide Appical with key information
In order to set up a custom sending domain, Appical requires specific information about your organisation’s domain setup. This includes three key pieces: the sender domain, the return path, and the sending email address.
Sender Domain
The sender domain is the domain from which your emails will appear to be sent. The sender domain defines the "from" address users see when they receive system emails.
This can either be a simple version of your company’s domain (e.g.,
[customerdomain].com) or a more specific subdomain (e.g.,onboarding.[customerdomain].com).
Return Path
The return path is an email address designed to handle bounced messages. If an email cannot be delivered to a recipient, the return path address is where failed delivery notifications (bounce-backs) will be sent. Using your own return path instead of Appical’s helps centralise and manage email responses within your domain.
For example, if you set the return path as
bounces.[customerdomain].com, this address will collect these notifications so your team is aware of any delivery issues.
Sending Email Address
The sending email address is the specific email used to send out system emails to users.
This could be something like
onboarding@[customerdomain].comorwelcome@[customerdomain].com.
→ Add the SPF and DKIM Records to Your DNS Settings
Appical will send you the SPF and DKIM records required to verify ownership of your domain. Add these records to your DNS settings so Appical can authenticate your sending domain.
→ Verify the DNS Settings
Once you have added the SPF and DKIM records, Appical will check your DNS settings to ensure that everything is correctly configured.
→ Update Organisational Settings
Appical will then add the custom sending email address to your organisation’s settings, or to a test organisation if you’re already live.
→ Test the Sending Domain
Appical will send test emails to ensure that the emails are properly received by your test users. This step helps confirm that your custom sending domain is working as expected.
What Appical needs to receive from you?
What | Example |
Sender domain | company.com |
Return path | e.company.com |
Sending email address | [email protected] or welcome @company.com or anything you like @company.com |
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