Sometimes, you need to perform tasks such as adjusting user account settings or adding a new user to the Appical platform, but you notice that your access differs from that of your colleagues with other roles. This article explores the possible reasons why you might have limited access and how to resolve them.

Example:

Here are some common access-related issues:

If you have the Editor role and are not assigned to a course or tag, you won’t be able to see any related content. Editors only have access to the courses and tags specifically assigned to them.

Solution: Ask a User Manager or Admin to assign the relevant course(s) and/or tag(s) to your account.

If you are an Admin and don’t see all courses, you might have specific course/tag assigned to you.

Solution: Remove any assigned courses/tags from your account to gain full access to all content in the Editor.

If you are an Editor or User Manager, you may see fewer users than an Admin. This happens if you have specific courses assigned to you—you will only see users with the same course assigned as you.

Solution: If you need broader access, request an Admin to update your course(s) view.

Your ability to send invitations depends on your role:

Solution: If you need to invite a role outside your permissions, ask an Admin to do so.

If the External Access feature is activated at the organization level, Editors, User Managers, and Reporters will have a limited view. They can only see Viewer users assigned to their group.

Solution: If you require broader access, contact an Admin to review your permissions.

📌 Note: External roles are typically enabled in larger organizations with multiple entities. If you want to check or activate these settings, please reach out to our Support Channel for assistance.

If you are unable to locate a user, consider these possibilities:

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