Overview
Confusion may arise regarding the different roles within AppicalNow, especially in determining who can access certain features, such as editing content or generating reports. For this reason, we created this article to clarify what each role can do and what accesses they can or can not have.
AppicalNow offers various user roles:
Viewer, Manager, Editor, Reporter, User Manager, Admin and API.
Each with distinct permissions and access levels. Understanding the differences between these roles is crucial for effectively managing your team and ensuring everyone has the appropriate access to the platform.
Roles Breakdown
Viewer
Access Level:
The Viewer is the end user, typically a new employee.
They only have access to the Player of AppicalNow and cannot access the Editor.
Primary Function:
To experience onboarding content without modifying or managing the platform.
Common Assignment:
Usually assigned to new hires or any user needing access to content without editing privileges.
Manager
Access Level:
Managers are the only role with access to the Manager App.
They do not have access to the Editor or Player.
Primary Function:
Monitor employee progress and oversee team performance through the Manager App.
Common Assignment:
Assigned to team leaders, supervisors, or department managers who need to track employee activity.
Editor
Access Level:
Editors have access to the Editor and can modify content.
They also have access to User Management and Reporting, but these permissions are limited to the courses they are assigned to.
Primary Function:
To edit and update course content.
Common Assignment:
Often assigned to HR professionals or Marketing Communications staff to handle content updates.
Reporter
Access Level:
Reporters can view the dashboard and generate reports but cannot edit content.
Primary Function:
To monitor platform performance and user engagement through reporting tools.
Common Assignment:
Typically assigned to analytics teams or HR personnel focused on tracking performance data.
User Manager
Access Level:
User Managers can add and manage users, organize them into groups, and generate reports.
They do not have the ability to edit content.
Primary Function:
Manage the user base and track engagement through reports.
Common Assignment:
Typically assigned to HR personnel who manage user access and reporting but do not need to modify content.
Admin
Access Level:
Admins have full access to the AppicalNow platform, including the Editor, User Management, and Reporting.
They do not need to be assigned to specific courses to make changes.
Primary Function:
Manage all aspects of the platform, including content creation, user management, and reporting.
Common Assignment:
Typically assigned to HR or administrative staff responsible for overseeing the platform's functionality.
We also have an additional role for technical users, allowing them to access integrations and API connections:
API (Technical User)
Access Level:
The API role is designed for technical users.
Primary Function:
Transfer data between AppicalNow and third-party systems.
Common Assignment:
Used by IT teams or developers to integrate AppicalNow with other platforms.
Note: This role can only be activated on organisation level, ask your contact person or customer success manager for more information.
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