This article will guide you through the process of resetting a user’s progress in Appical. This can be especially valuable when a user needs to retake a course due to updates or changes in course content. Resetting progress allows users to start fresh by clearing their previous scores and progress, which can be beneficial for maintaining up-to-date knowledge and ensuring accurate tracking.

Example

Imagine your organisation has significantly updated its onboarding course, adding new policies and revised materials that all users need to learn. An employee who completed the original course needs to go through the updated content to stay informed. By resetting their progress, you can ensure they restart the course from the beginning, allowing for a comprehensive review without old scores or progress affecting the new attempt.

Begin by clicking on 'User Management' in the menu on the left side of the screen.

Use the search bar to find the specific user. Once located, click on the user’s name to open their profile.

In the user profile, click on the '3-dot' icon next to the user’s name to open a menu with additional options.

From the options, click on 'Reset progress' to delete the user’s saved data for the course.

If the user is currently online, instruct them to refresh Appical to ensure the reset progress reflects correctly on their account.

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