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Adding Runtime Unlocking to Knowledge Items
Adding Runtime Unlocking to Knowledge Items

Enable knowledge items to appear on a specific schedule, making onboarding content more relevant over time.

Danny Slotboom avatar
Written by Danny Slotboom
Updated over a week ago

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Overview

Runtime Unlocking let you control when certain knowledge items become visible to users by setting specific unlock dates. This is especially useful for onboarding programs where information needs to be presented at the right time — such as sharing details on projects or policies only after a new hire has been on board for a certain period. With Runtime Unlocking, you can assign unlock dates to entire categories within knowledge items, like Glossary or FAQs, or even set unlock times for individual tasks within a Checklist, ensuring content unfolds progressively and at just the right moment.

Example
If you have a new hire onboarding checklist, you could set a "First Week Tasks" category to unlock on day one and a "Monthly Review Checklist" to appear only after 30 days. This way, each item is presented when it’s most relevant.

Steps to Add Runtime Unlocking to Knowledge Items

→ Open the Course Editor

In the left menu, click on 'Courses' then select 'Editor' to access the course content.

→ Access the Knowledge Section

Click on 'Knowledge' to view all knowledge items within the course.

→ Select the Knowledge Item

Navigate to the specific knowledge item where you want to apply Runtime Unlocking (e.g., "Frequently Asked Questions") and click on 'View'.

→ Open the Categories Menu

  1. Within the knowledge item, select 'Categories' to open the categories menu.

  2. To add a new category, click the '+' icon, name your category, and press 'Add'.

Note: An empty category list will appear if you haven’t added any categories yet.

→ Open the Item Settings

Choose the item you want and click on the 'pencil' icon on the right side of the item to access the edit menu.

→ Set the Unlock Runtime Day

  1. In the 'Unlock at runtime day' field, enter the number of days after the start date when you want the category to unlock.

    Note: '0' is start date, '-1' the day before and '1' the day after.

  2. Click 'Save' to apply the runtime unlocking settings to the selected category.

→ Delete Category

To delete a category, simply drag it to the right side of your screen.

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