Appical

Dennis Vos

Danny Slotboom

Malu Kooijman

Learn how to set up and manage the glossary, people finder, checklist, and FAQ pages.

Knowledge Items

Adding Contextual Tags to Knowledge Items

Types of knowledge items

Add glossaries, FAQ's, a checklist or a people finder to a course.

How to add a new knowledge item

Create Categories to organize your Knowledge Items.

How to create categories for your Knowledge Items

Enable knowledge items to appear on a specific schedule, making onboarding content more relevant over time.

Adding Runtime Unlocking to Knowledge Items

General

How to add a glossary

How to add words to your glossary

Add many words to your Glossary by uploading a CSV or Excel file

How to bulk upload words to your Glossary

Display glossary item descriptions directly in text with hover-over functionality.

How to add a pop-up description in your text (Glossary Items)

Learn how to connect glossary items to your texts with an in-line link.

Link glossary items to texts

Quickly link to content in the knowledge base or to content on a different page

Add internal links within the platform

Glossary

Add new hires to the People Finder, based on their profile

How to add Groups to the People Finder

Add many persons to your People Finder at once by uploading a CSV or Excel file

Bulk Import for People Finder

Change the order in which the People Finder will be sorted.

How to sort the People Finder by First Name / Last Name

Make it easy for users to connect with colleagues.

How to add a People Finder to the course menu

People Finder

Rearrange your Checklist Items to better suit your needs.

Change the order of Checklist Items

How to add a checklist to your course

Bulk uploading lets you add multiple checklist tasks at once by importing a CSV or Excel file instead of entering items individually.

How to bulk upload items to your Checklist

Enable Checklist items to unlock after a specific number of days, allowing you to time your onboarding content effectively for new hires.

How to create a time-based unlock for checklist items in AppicalNow

Checklist

How to add a FAQ

Easily populate your FAQ with multiple questions and answers by uploading a CSV or Excel file.

How to bulk upload questions and answers to your FAQ

FAQ / Frequently Asked Questions

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

Tickets portal.

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