Appical

Types of knowledge items

Add glossaries, FAQ's, a checklist or a people finder to a course.

Quickly link to content in the knowledge base or to content on a different page

Create Categories to organize your Knowledge Items.

Enable knowledge items to appear on a specific schedule, making onboarding content more relevant over time.

Sitemap provides a quick and organised overview of all your courses, stories, chapters, and pages for navigation and content management.

Learn how to use the Content Export feature to generate a comprehensive Excel file with detailed information about your onboarding content.

Find answers and get help from Intercom Support and Community Experts

Track the progress of all tickets related to your company.

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