Overview
If something isn't working as expected in the Manager App, this article covers the most common issues and how to resolve them.
Common Issues
→ I don't see a new hire in my list
Make sure the new hire has actually been connected to you as a Manager or Buddy — being aware of a new hire elsewhere in the organisation doesn't automatically add them to your list. See How to connect Buddy or other Manager to a New Hire.
If you were previously connected but unchecked "Stay Connected to the New Hire", you will have lost access and the new hire will no longer appear in your list.
Check whether "Adding New Hires" is enabled for your organisation — this setting controls whether managers can add new hires to themselves directly.
→ The app isn't showing my language
If translations are missing for a language, the app will fall back to the default language automatically — this is expected behaviour, not a bug.
See Language Settings in the Manager App to check or change your language preference.
→ A connected user isn't receiving their notification email
Ask them to check their spam/junk folder — connection emails are sent automatically when a new connection is made.
Confirm their email address was entered correctly when they were added as a connection.
→ General display issues (buttons not responding)
Try clearing your browser's cache and cookies — see Troubleshooting: Clearing Your Browser Cache & Cookies for steps.
Try a different browser or an incognito/private window to rule out cache or extension issues.
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