Overview
Many display issues — a blank or white page, missing buttons, a login loop, or content that looks outdated — are caused by cached data stored in your browser rather than a problem with Appical itself. Clearing your browser's cache and cookies resolves most of these issues quickly.
Example: You update a course, but new hires still see the old version. Or you try to log in and the page stays blank. In both cases, clearing your browser's cache and cookies usually fixes it.
📌 We recommend using Google Chrome or Microsoft Edge for the best experience with Appical.
Steps to Clear Cache & Cookies
→ Google Chrome / Microsoft Edge
Click the three dots (⋮) in the top-right corner and go to Settings.
Go to Privacy and security → Clear browsing data.
Select the Time range "All time", and check Cookies and other site data and Cached images and files.
Click Clear data.
Close and reopen your browser, then log in to Appical again.
→ Safari
Go to Safari → Settings → Privacy.
Click Manage Website Data, search for "appical", and select Remove.
Quit and reopen Safari, then log in again.
→ Firefox
Click the menu (☰) → Settings → Privacy & Security.
Under Cookies and Site Data, click Clear Data and select both options.
Restart Firefox and log in again.
Still not working?
Try a private/incognito window — this rules out cache issues entirely, since it starts with no stored data.
Try a different browser — if the issue disappears, it confirms the original browser's cache or an extension was the cause.
Check for browser extensions — ad blockers or privacy extensions can sometimes interfere with Appical. Try disabling them temporarily.
📌 If clearing your cache doesn't resolve the issue, open your browser's developer console before reproducing the problem and share the details with our Support Channel — see "How to Access the Developer Console to Report Issues or Bugs" for how to do this.
👉 Let us know if this article answered your question by using the buttons below. If not, get in touch with our Support Channel for more information.