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Overview
How to facilitate the process of creating FAQs for your courses in AppicalNow by bulk uploading questions and answers. Instead of adding each FAQ item manually, the import feature allows you to upload multiple questions and answers at once using a pre-formatted CSV or Excel file. This process is particularly helpful for creating comprehensive FAQs for onboarding, training, or knowledge-sharing courses.
Example:
If you're setting up an FAQ for a training course, you can upload questions like "How do I access the training materials?" and answers such as "Materials are available under the Resources section in your course dashboard." in a single step.
Steps to bulk upload questions and answers
→ Navigate to the Course and Editor
Go to the 'Courses' section in the left-hand menu.
Click 'Editor' at the bottom left corner of the course where you want to add or update an FAQ.
→ Access the FAQ Section
Click on 'Knowledge' in the editor.
If you already have an FAQ, click 'View' to open it.
If not, click 'Add a knowledge item', name it (e.g., "Frequently Asked Questions"), and select FAQ from the dropdown menu.
→ Start the Import Process
If editing an existing FAQ, click 'Import' to begin uploading your file.
If starting a new file, download the Excel template below:
→ Download the Import Template
Select a category or leave it blank, then download the import template by clicking the Download Excel Template button.
(Screenshot of the download template button)
Column A: Questions
Column B: Answers
Ensure your file contains only the questions and answers, starting at cell A1 for the first question and cell B1 for its answer.
→ Upload Your File
Click 'Add File', navigate to your completed template, and upload it.
→ Import and Complete
Click 'Start Import' to begin the upload.
The system will process the file, and your questions and answers will be added to the FAQ.
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